Shipping and Returns
A Legal Disclaimer
At Bee Sanctuary Honey, we work hard to get your honey to you safely and on time. Our shipping and returns policies explains how we handle processing times, shipping methods, costs, and delivery issues for ordered placed through our online store. By placing an order, you agree to the terms outlined below.
Shipping Policies
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Please double-check your shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.
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Orders are typically processed within 5-7 business days, not including weekends or holidays. During busy seasons, sales, or new product launches, processing times may be slightly longer. Orders may take sooner when it is picked up from our farm stand or when picked up at a farmer’s market.
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If your order arrives damaged, is missing items, or you believe it was lost in transit, please contact us as soon as possible with your order number and photos of the packaging and products. We’ll review the situation and work with you to find a solution in line with our Refund Policy.
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Shipping costs are calculated at checkout based on your order total, weight, and delivery address. Any estimated delivery time shown at checkout refers to the time in transit after your order has been processed and handed over to the carrier. Once your package is with the carrier, actual delivery times may vary due to factors outside our control, such as weather or carrier delays.
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Currently, international shipping is available through our Etsy store. As we work at making our website e-commerce friendly, we can expand into shipping internationally.
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We use trusted carriers to deliver your candles and home fragrances. When your order ships, you’ll receive a confirmation email with tracking information, if available, so you can follow your package’s progress.
This Shipping Policy is meant to provide general information about how we ship our products and does not constitute legal advice. For specific legal questions, please consult a qualified legal professional.
Return Policies
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You have 14 days from the delivery date to submit a refund or replacement request for eligible items. To be considered, products must be unopened and unused, or there must be an issue with your order such as damage in transit, receiving the wrong item, or a bottle is unusable due to a defect.
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At Bee Sanctuary Honey, we want you to love your honey! However, because each honey type tastes differently, including our Wildflower, we cannot offer returns or refunds based on how our honey tastes to you. Additionally, we do not accept returns for any products that have been used or burned.
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We are happy to offer returns, replacements, or discount codes for items that are completely unopened and unused.
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If your order arrived damaged during transit, includes the wrong item, or if the bottle arrives unusable, please reach out to us so we can make it right. Your satisfaction with our clean-ingredient home fragrances is our top priority.